Transforming Taxi Operations with a Smart ERP & Driver App

Client Background

Our client is a leading player in the cab industry, managing a large fleet of vehicles while also collaborating with partner taxi companies to meet customer demand. They needed a centralized ERP system that could seamlessly handle bookings, connect with multiple suppliers, and optimize operations in real time.

The Challenge

The client faced several operational bottlenecks:

1. Manual coordination between suppliers caused delays in customer service.
2. Difficulty in managing availability of vehicles across multiple companies.
3. Lack of transparency in pricing when outsourcing bookings to partner taxi companies.
4. No unified platform for customers, drivers, and suppliers.

Our Solution

We developed a custom ERP system with an integrated website and mobile application tailored for the cab industry.

Customer Website – Customers can easily book a taxi and request specific vehicle types.

ERP System –

1. Receives booking requests directly.
2. Automatically checks the availability of vehicles within the client’s fleet.
3. If unavailable, the system forwards the enquiry to partner taxi companies.
4. Partners bid on the request, and the ERP selects the lowest-cost supplier to maximize profitability and customer satisfaction.

1. Driver Mobile Application –
2. Provides drivers with real-time trip assignments.
3. Tracks location and ride status for transparency.
4. Ensures smooth communication between drivers and the main ERP system.

The Results

1. 70% faster booking management by automating supplier coordination.
2. Reduced operational costs through competitive bidding between partner companies.
3. Improved customer satisfaction with faster confirmations and transparent pricing.
4. Streamlined driver operations via a user-friendly mobile app.

Client Feedback

“Our operations have become more efficient and scalable. The ERP system allows us to collaborate with partner companies seamlessly, and the mobile app has made life easier for our drivers. This has truly transformed the way we serve our customers.”